Every room needs a way in. Guests see it in their guest app from check-in time, and it disappears again at check-out time. If a room has no way in set up, the guest app tells the guest to contact you.
Choose the way in
- Open Rooms in the menu and open the room.
- Click Edit and go to Access.
- Pick how guests get in: - Lockbox or Key safe — type the code and where the box is. - Smart lock — connect your TTLock account under Settings → Smart locks, then pick the lock for the door. - Someone meets them, Keys from somewhere nearby or Something else — write short instructions. - Reception — say where the front desk is.
- Click Save Changes.
You can also set this when you sign up, on the step How do guests get in?
Check-in and check-out times
The code shows from your check-in time and hides at your check-out time. Change the times under Settings → Check-in times & house rules.
How TIOO reminds you
- Finish setting up on your dashboard shows Tell guests how to get in until every room is ready.
- The Rooms page marks a room that isn't ready, for example No code yet.
- If a guest arrives today or tomorrow in a room that isn't ready, the bell rings and you get an email (you can turn the email off under Settings → Notifications).
Note: A lockbox code is the same for every guest. With a smart lock, each guest gets their own code that stops working when they leave.
Related guides
- Set up your roomsAdd each room with its door number, price, photos and how guests get in.
- Connect your TTLock accountLink the TTLock app account your locks are in, so TIOO can make door codes and open doors.
- How door codes workWhen TIOO makes a guest's door code, when the guest can see it, which doors it opens and when it stops working.