Every guest conversation, on its booking.
Email, text messages and WhatsApp in one inbox, each conversation next to the booking it belongs to. Templates that fill in the guest's name and dates, and the check-in link sent for you before every arrival.
Email on every plan, including FreeTexts from Starter · WhatsApp as an add-on
Hi! Our train gets in at 13:00. What time can we check in, and can we leave the bags if the room isn't ready?
Hello Lucía, check-in is from 15:00, but you're welcome to leave your bags with us from 13:00. Your check-in link is below; the door code appears in your guest app on the day.
From template: Early arrivalIs there parking nearby? We're driving up from Cork.
Yes — free parking behind the building. The guest app has a photo of the entrance and the space number. See you Thursday!
Perfect, thank you!
Olá Gabriel, o check-in é a partir das 15h. Até sábado!
From template: Check-in time · in the guest's languageObrigado! Chegamos por volta das 16h.
Your own address. Every message on its booking.
Your business gets an email address at tioo.com. Give it to the booking sites and to guests, and every message lands in TIOO next to the booking it's about — with the booking reference, the room and the dates in view while you answer.
- Booking.com and Airbnb messages included
Their messages reach you as emails; TIOO matches them to the booking by reference. Reply from TIOO and it goes back the same way.
- Photos and files
Guests send a photo of a broken tap or a PDF; you see it in the thread and can send one back.
- Hand a conversation to a colleague
Assign a thread to the person on duty, mark it unread for later, archive it when it's done. Everyone on the team sees the same history.
- An out-of-hours reply
Set your hours and TIOO answers a guest who writes outside them, once, on the same channel, so they know when to expect you.
- Spam kept out
Booking sites and guests you've spoken to come straight through; unknown senders are checked first, and you can block an address.
Email, text or WhatsApp — the guest's choice, one inbox for you.
Guests write on the channel they have. You read and answer all of them in the same place, and TIOO's own messages go out on the channel you pick for each one.
Your address at tioo.com, extra addresses for reception or bookings, and the check-in link and booking emails sent in the guest's language.
Every plan, including FreeText messages
For the guest who doesn't open email on the road: the check-in link, a reminder, your reply. Guests can text STOP and TIOO stops.
Starter and aboveConnect your WhatsApp Business account and talk to guests where they already are, with approved templates for the messages TIOO sends first.
An add-on on any paid planThe Free plan includes 50 messages a month; paid plans include more, and the dashboard shows how many you've used.
The messages every stay needs, written once.
Some messages go out without you lifting a finger. The rest you send in two taps from a template that fills in the guest's name, the room, the dates and your check-in time.
Hello {guest_name}, check-in is from {checkin_time}. You're welcome to leave your bags with us earlier. Your room is {room_name}.
- The check-in link, the day before
Sent automatically by email the day before arrival, in the guest's language. The guest checks in from their phone.
- Booking emails for your website
Received, approved or declined — each one branded with your logo, with the dates and the price.
- You're told when they arrive
An email the moment a guest opens the door with their code or the app, and a note if a door code couldn't be set.
- A thank-you after the stay
Your own words, sent once the stay ends, asking for an honest review.
- Templates for everything else
Directions, late check-out, the WiFi again. Make as many as you like; placeholders fill themselves in.
Guests get your messages in their language.
The check-in link, the booking emails and the farewell message go out in the language of the booking or the guest's phone: English, Spanish, Portuguese, French, German, Italian, Dutch, Chinese, Japanese or Arabic. A message that arrives in a language you don't read can be translated with one tap.
- English
- Español
- Português (Brasil)
- Français
- Deutsch
- Italiano
- Nederlands
- 简体中文
- 日本語
- العربية
Questions about guest messages
Do messages from Booking.com and Airbnb arrive in TIOO?
Which channels are included in each plan?
Does TIOO write to guests for me?
What language do guests get?
Every guest conversation in one place.
Stop switching between email, WhatsApp and text messages. Free for your first 2 rooms, no time limit.
No card neededKeep your Booking.com and Airbnb listings