The booking page says "No email or phone yet — they come from the booking email or online check-in." This is normal for bookings from booking sites such as Booking.com and Airbnb: their calendar link only carries the dates and a name. Work down this list.
Check 1: Are your booking emails reaching TIOO?
New bookings get their email, phone and booking reference from the booking site's confirmation email. That only works if the booking site sends those emails to your TIOO address.
What to do: follow Forward your booking emails. This fills in bookings that arrive after you set it up. It can't fill in older ones.
Check 2: Is it an older booking?
Bookings made before you set up forwarding stay empty.
What to do: download the booking list from the booking site and upload it on XLS Upload. TIOO fills in the missing details. It only fills empty fields and never makes new bookings. See Import your past bookings.
Check 3: Do you already know the details?
If the guest told you by phone or message:
- Open the booking.
- Press Edit.
- Type the email and phone.
- Press Save Changes.
See Edit a booking.
Check 4: Can the guest add them?
When the guest checks in online, they confirm their email and phone, and the booking is updated. Send them the check-in link through the booking site's own messages. See Send your first guest their check-in link.
Related guides
- Forward your booking emails so guest details fill inSend Booking.com and Airbnb booking emails to your TIOO address and each booking gets the guest's email, phone and booking reference.
- Bring in your past bookings from a Booking.com export (XLS)Upload your booking site's reservations file to add guest emails, phones and booking references to bookings already in TIOO.
- Edit a booking — dates, room, price, arrival time, carChange any detail of a booking, and what TIOO does when you move the guest to another room.
- Send a guest their check-in linkWhere the check-in link is, when TIOO emails it for you, and what happens when the guest finishes.