Owners, admins and managers can change a booking. The price can only be changed by people who are allowed to change prices.

Change a booking

  1. On Reservations, click the guest's name to open the booking.
  2. Press Edit. (On Reservations you can also press Edit on the row.)
  3. Change what you need: guest name, email and phone, Check-in and Check-out, Room, Early check-in, Late check-out, Arrival time (ETA), the number of guests, Total price, and under More details the car and Special requests.
  4. Press Save Changes.

If the new dates move the booking off today's list, the message after saving tells you where it shows now (Tomorrow or Upcoming).

Note: To change only the early check-in or late check-out time, press the clock button on the booking's row on Reservations. It opens a small box with just those two times.

Bookings from Booking.com, Airbnb and other sites

Once you edit a booking that came in through a calendar link, TIOO keeps your changes: the next calendar update won't change the dates or name back. If the guest cancels on the booking site, the booking is still cancelled in TIOO.

Changes you make in TIOO are not sent to the booking site. Change it there too if the guest's confirmation should match.

Moving the guest to another room

  • If the new room uses the same smart lock (or the same front door) as the old one, the door code stays the same.
  • If the new room has a different lock, TIOO removes the old code from the old lock and makes a new code for the new room. The guest app shows the new code. If the stay has already started, TIOO also sends the guest the new code; for a stay that hasn't started yet, the guest simply sees the new code in their guest app.
  • If the old room had no smart lock and the new one does, TIOO makes a code.

A later check-out

If you set a Late check-out that is later than the door code allows, TIOO makes a new code that lasts until the new time and sends it to the guest. In a booking with several rooms, the late check-out is copied to every room.

A new door code

Under Door PIN, press Regenerate if a code needs replacing (for example, it was shared with someone it shouldn't be). The old code stops working and a new one is made. If the stay has already started, TIOO sends the guest the new code.

Bookings with several rooms

  • The dates are shared by every room in the booking. You can't change the dates of one room on its own — TIOO refuses the save.
  • To make the stay longer for every room, open the booking, press More actions (⋮), then Extend Stay, and tick the box Also extend the other … rooms in this booking (it shows how many).
  • You can't move one room of the booking to a different property.
  • To add a room, press Add another room to this booking in the edit box.

Who changed what

Every change is recorded with the old and new values in the Activity Log. Owners and admins can see it, from the Starter plan.

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