Owners, admins and managers can cancel bookings.
- Open the booking (click the guest's name on Reservations).
- Press More actions (⋮), then Cancel reservation.
- If you like, type a Reason for cancellation (optional). It is kept with the cancelled booking.
- Press Yes, Cancel. In a booking with several rooms, choose Cancel just this room or Cancel entire booking.
You can also press Cancel on the booking's row on Reservations. That cancels only that room.
What happens
- The booking leaves Reservations and the Calendar, and the room is free again for those dates.
- TIOO removes the door code from the smart lock. If a lock can't be reached, you get an alert so you can remove the code yourself.
- A cleaning job TIOO planned for that check-out, and nobody has started, is removed.
- The booking is kept under Cancelled in Guest Records. Invoices stay as they are.
- A calendar update from a booking site won't bring the booking back.
Careful: Booking.com, Airbnb and the guest are not told. Cancel on the booking site too, and let the guest know.
Related guides
- Edit a booking — dates, room, price, arrival time, carChange any detail of a booking, and what TIOO does when you move the guest to another room.
- Mark a guest as arrived, undo it, or mark a no-showTell TIOO a guest is here (or never came), and how to take it back if you got it wrong.
- The Reservations page — today, tomorrow, upcoming, and what the colours meanFind any booking, see who arrives and leaves today, and read the coloured label on each row.