Something's wrong
Checklists for when something isn't working.
- A booking has no email or phoneWhy bookings from Booking.com or Airbnb arrive with only a name and dates, and four ways to fill in the rest.
- A guest says their door code doesn't workA checklist to find out why a guest's door code won't open the door, most likely cause first.
- Emails aren't arriving (to you or to guests)Checklists for booking emails that don't reach TIOO, alerts that don't reach you, and guest emails or texts that don't go out.
- I can't sign inLocked out, no code, lost your phone or forgot your password — what to check, most likely first.
- My calendar isn't syncingBookings from Booking.com or Airbnb aren't showing up? Read the state on the calendar and work down this list.