Guests & check-in

Online check-in, guest records, IDs and messages.

Guest ID photos: collecting, checking and who can see themAsk for ID at check-in, check the photos, add one at the front desk, and know how long TIOO keeps them.
Guest Records: current, upcoming, past and cancelled guestsLook up any guest, past or future, open their guest app link, book them again or download the list.
Messages: read and reply to guestsOne inbox for guest emails, texts, WhatsApp and website enquiries — how to reply, use templates and keep it tidy.
Online check-in: what guests fill in, and choosing the stepsTurn the check-in steps on or off, per property, and know when guests can use the link.