Check 1: Does it say your account is locked?
After 5 wrong passwords or codes within 5 minutes, sign-in is locked for 15 minutes. Wait 15 minutes, then try once, carefully.
Check 2: Are you using the right email and address?
Sign in with your email address. You can sign in on tioo.com or on your business's own address (for example yourbusiness.tioo.com). Both work.
Check 3: Forgot your password?
- Press Forgot your password? on the sign-in page.
- Type your email and press Send Reset Link.
- Open the email and choose a new password.
No email? Look in spam. If you created your account with Google and never set a password, use Continue with Google instead.
Check 4: Waiting for the emailed code?
The code is valid for 10 minutes. Look in spam, then press Resend code (up to 3 times, 30 seconds apart). If it says your sign-in attempt has expired, press Cancel and start over.
Check 5: No authenticator app?
- On the code page, press Lost your authenticator? Use a backup code.
- Type one of the backup codes you saved. Each works once.
Wrong codes? Check your phone's clock is set automatically. Lost your phone and your backup codes? Contact TIOO support.
Check 6: Signing in with Google?
Use the Google account with the same email as your TIOO account. If Continue with Google isn't on the page, sign in with your password.
Check 7: Were you removed from the team?
If the owner removed you, you can't sign in to that business. Ask them to add you again.
Related guides
- Invite your team and choose their rolesGive each person their own sign-in, pick what they can do, and resend an invite that went missing.
- Emails aren't arriving (to you or to guests)Checklists for booking emails that don't reach TIOO, alerts that don't reach you, and guest emails or texts that don't go out.