Some guests need a room without steps, a shower they can roll into, or a fire alarm they can see. You can tell them which of your rooms have these things, and they can tell you what help they need.

Describe each room

  1. Open Rooms and then the room.
  2. Press Edit and go to Accessibility.
  3. Tick what is true for this room, for example Step-free entrance, Roll-in shower or Visual fire alarm.
  4. Add anything else in the box under the ticks, for example "One small step at the front door".
  5. Press Save.

Careful: Describe your rooms honestly. These ticks are information for guests. TIOO does not check them and they are not a legal check of your building.

What guests see

  • The room page on your website lists the things you ticked.
  • Rooms with a step-free entrance, a roll-in shower or wide doorways get a small Accessible tag on room cards.
  • On the booking page guests can pick Accessible rooms only.

What guests can tell you

Online check-in and your website booking form have an optional box: "Do you need any help or access arrangements?" Guests never have to fill it in.

When a guest writes something, you see Access needs on the booking page and on the booking card on your phone.

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