This guide is for cleaners. The cleaner app is a simple page on your phone that shows the rooms you clean. Your manager invites you by email; you choose a password from that email, then sign in.

Today

When you open the app you land on Today:

  • Still to do today and Done today at the top.
  • Your rooms today — the rooms given to you. A room marked "Next guest arrives … — clean this first" has a new guest coming today: do it first.
  • You can pick up — rooms nobody has taken yet. Tap I'll clean this to take one. If someone else took it first, you see a message.
  • Guests have left — not picked up yet — rooms where the guest has gone and nobody has the job yet. I'll clean this takes it.
  • Coming up — your rooms on the next days.

The page refreshes by itself, so new rooms appear without you reloading it.

Clean a room

  1. Tap the room.
  2. Read the top of the page: the room, where it is, how to get in, and any note From your manager:. If a new guest arrives today, you see the time to be done by.
  3. Tap Start cleaning.
  4. Tick each item on the Checklist as you go. Items with a * are needed before you can finish.
  5. If your manager asks for them, tap Add a before photo and later Add an after photo. You can add up to 5 of each. To remove one, tap the × on it.
  6. When you're done, tap I've finished this room.
  7. If you want to tell your manager something (for example "ran out of toilet roll"), write it in the box.
  8. Tap Room is clean.

If a needed checklist item isn't ticked yet, the app lists it — tap Back to the checklist, tick it, and finish again.

Note: If a tick or a photo doesn't save, you see "That didn't save. Check your connection and try again." Move somewhere with better signal and try once more.

My jobs

My jobs lists your jobs from the last 60 days and the week ahead. Use All, To do, Started and Done to filter, and tap a job to open it.

Report a problem

If your manager has switched it on, you have a Problems tab, and each room page has Report a problem with this room.

  1. Tap Report a problem with this room (or open Problems).
  2. Say What's wrong? and pick the Room (or General / common area).
  3. Choose How urgent? — Urgent means the room can't be used until it's fixed.
  4. Add details and up to 3 photos if you like.
  5. Tap Report problem.

Your manager sees it in their dashboard. You can see open problems in your rooms, and what was fixed this week, on the Problems tab. A room's known problems also show on its page.

Language and signing out

At the bottom of every page you can switch between English, Español and Português, and tap Sign Out. If you have a Help tab, it opens these guides.

What you don't see

The app only shows what you need to clean: no guest names, phone numbers or bookings. If your rooms look wrong, or you can't sign in, ask your manager.

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