When you need help from the TIOO team, open a support ticket. Each ticket is a conversation: you write, we answer, and you can reply as often as you like. You can have several tickets open at once.
Owners, admins and managers can open tickets.
Open a ticket
- Open your name at the top right and press Support (or open Settings and press Support).
- Under New ticket, choose what it is about: Setup help, Something isn't working, Billing, A question or Something else.
- Give it a short title and tell us what is going on — which room or booking, and what you already tried.
- Add a screenshot or a PDF if it helps (up to 5 files, 10 MB each).
- Press Send ticket.
Note: You can open up to 3 new tickets a day. To add something to a ticket you already sent, reply on that ticket instead.
Read our answer and reply
When we answer, you get a message in the bell at the top of the dashboard and an email. Open the ticket to read the whole conversation, then write in Reply and press Send.
Close a ticket
When your problem is solved, press Close this ticket. If it comes back, just reply on the same ticket — it opens again.