Everything about your TIOO plan is on Billing (in the menu, under Account, or Settings → Plan & billing).

Only the owner can change the plan, the card or add-ons. Admins can open the page and see everything, but not change it. Managers, receptionists and cleaners don't see it.

What the Billing page shows

  • Your plan — your current plan, what it includes, the Next payment and the Card on file.
  • Pick a plan — every plan side by side, with Monthly and Yearly prices. Prices are in your billing currency, exactly what you are charged.
  • Add-ons — extras you can add to a paid plan.
  • This month so far — texts sent, emails today and storage used. Details opens the full usage page.
  • Invoices — your TIOO invoices.
  • Take a break or stop — pause or cancel.

Not sure which plan you need? See Which plan do I need?.

Upgrade

  1. Open Billing.
  2. Choose Monthly or Yearly.
  3. Press Upgrade to … on the plan you want (on Free it says Choose …).
  4. On Free you go to a secure card page to pay. On a paid plan, confirm the change.

What happens next: the bigger plan starts straight away. Your next bill adds the difference for the rest of the current period.

Move to a smaller plan

  1. Press Move to … on the smaller plan.
  2. A box shows anything you would lose: features, and rooms, properties or websites above the new plan's limits.
  3. Press Confirm.

What happens next: nothing changes until the end of the period you have already paid for. Until then you keep everything. A note at the top of the page says when you move. Changed your mind? Press Stay on … in that note.

When the change happens, the newest extra rooms, properties and websites are switched off. Nothing is deleted.

Switch between monthly and yearly

Use Switch to yearly or Switch to monthly on your plan. Going yearly starts now; going back to monthly waits until the yearly period ends. On a yearly plan, add-ons are billed with it for the year.

Change the card, billing address or tax number

Press Card, address & tax number. You go to a secure page run by Stripe, TIOO's card payment company, and come back when you're done.

Pause

Taking a break, for example over a closed season?

  1. Under Take a break or stop, choose 1, 2 or 3 months.
  2. Press Pause and confirm.

While paused you aren't charged. Your website, bookings and guest pages keep working, but the dashboard only shows the Billing page. Press Resume now to come back early; otherwise it carries on by itself on the date shown.

Cancel the paid plan

  1. Under Take a break or stop, optionally tell us why you're leaving.
  2. Press Cancel paid plan and confirm.

What happens next: you keep your plan until the end of the period you've paid for, then move to Free. A note at the top of the page shows the date. Press Keep my plan before then to undo it.

What you keep on Free

Free has no time limit and needs no card. When you move to Free:

  • Nothing is deleted. Your bookings, guests, messages, website and settings stay.
  • Rooms, properties and websites above the Free limits are switched off until you upgrade again.
  • Features that aren't on Free (for example invoices, cleaning, smart locks and texts) stop working until you upgrade again.

Note: If a payment fails, the Billing page shows a Payment problem box with Pay now and Update card. Fix it soon — 7 days after the first failed payment, your account is paused until the payment goes through.

Good to know

  • Your customer number is shown at the top of the Billing page. Quote it when you contact TIOO support.
  • Closing the business for good is different from cancelling the plan: that is in Settings, and only the owner can do it.

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