The property journal.
Tips, insights, and product updates for property managers and hosts — from the TIOO team.
Short-Term Rental Insurance: Why Standard Home Insurance Doesn't Cover You
Most short-term rental hosts assume their home insurance covers paying guests. Most are wrong. Here is what your policy actually covers, what it explicitly excludes, and what you need instead.
Read more →Cancellation Policy Strategy: Flexible, Moderate, Strict — and the Maths Behind Each
The cancellation policy you set quietly drives more booking decisions than your photos. Here is how to think about it as a revenue lever rather than a defensive setting.
Read more →UK Tax and Accounting for Short-Term Rental Owners (2026)
The UK tax treatment of short-term rentals changed materially in 2025. This is the practical, current guide to what hosts owe, what they can deduct, and what software actually helps.
Read more →Handling Negative Reviews on Booking.com and Airbnb: A Practical Response Framework
Every host gets bad reviews eventually. The way you respond — and the speed at which you do it — determines whether one negative review costs you ten future bookings or none.
Read more →Long-Stay Bookings (28+ Nights): Tax, Pricing, and Operational Differences
Long-stay bookings of 28+ nights are quietly the highest-margin segment for many hosts. They also have unique tax, pricing, and legal implications most hosts get wrong.
Read more →Pet-Friendly Short-Term Rentals: Pricing, Deposits, and Marketing Your Property
Allowing pets is one of the highest-margin product changes you can make to a rental property. The catch: most hosts botch the operational details and lose the premium to extra cleaning costs.
Read more →WhatsApp for Guest Communication: When It Works, When It Doesn't
WhatsApp is now the default messaging channel for international travellers. Here is when it outperforms email and SMS — and the operational rules that keep it sustainable.
Read more →Smart Lock Adoption for Short-Term Rentals: ROI, Security, and Common Pitfalls
Smart locks promise lower key-handover costs and better guest experience. Here is what actually changes operationally — and the security mistakes most hosts make.
Read more →Property Photography and Listing Optimisation: Converting Browsers Into Bookers
Your listing photos are your shopfront. Learn how to shoot properties like a professional, write descriptions that sell, and optimise every element of your listing to maximise conversion from view to booking.
Read more →The Check-In Experience: First Impressions That Drive Five-Star Reviews
The first ten minutes of a guest's stay set the tone for their entire experience — and their review. Learn how to design check-in processes that delight guests, reduce operational friction, and prevent the most common complaints.
Read more →Multi-Channel Distribution Strategy: Balancing OTAs and Direct Bookings for Maximum Profit
Relying on a single booking channel is the biggest strategic risk in property management. Learn how to build a distribution strategy that balances OTA reach with direct booking profitability.
Read more →Guest Screening and Risk Management: Protecting Your Properties Without Alienating Guests
Parties, property damage, and problem guests are every operator's nightmare. Learn practical screening strategies that reduce risk without creating friction for the 98% of guests who are perfectly responsible.
Read more →