1. Acceptance of Terms

By accessing or using TIOO ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Platform. These terms apply to all users, including property managers, hosts, staff members, and guests.

These terms should be read alongside our Privacy Policy and Cookie Policy.

2. Description of Service

TIOO is a cloud-based software-as-a-service (SaaS) platform for property management. The Platform provides tools for booking management, guest check-in, smart lock integration, website building, invoicing, messaging, cleaning management, and related services.

3. Account Registration

You must provide accurate and complete information when creating an account.
You are responsible for maintaining the security of your account credentials.
You must be at least 18 years old to create an account.
One person or legal entity may not maintain more than one free account.

4. Plans and Billing

4.1 Free Plan

TIOO offers a free plan with limited features and room capacity. Free accounts are subject to usage limits as described on our pricing page. We reserve the right to modify or discontinue the free plan at any time with 30 days' notice.

4.2 Paid Plans

TIOO offers multiple paid subscription plans with different feature levels and room limits. Plan details and pricing are available on our pricing page.

4.3 Payment

Subscription fees are billed in advance on a monthly or annual basis. You authorise us to charge your payment method for all fees incurred.

4.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

4.5 Plan Changes

Upgrades take effect immediately with prorated charges. Downgrades take effect at the end of the current billing period. Room limits are enforced per plan.

4.6 Website Template Tiers

The Platform's website builder includes templates grouped into tiers based on your subscription plan:

Starter Templates (Modern, Classic, Boutique, Bold) — available on all plans including the free plan.
Growth Templates (Luxe, Editorial) — available on Growth, Pro, and Enterprise plans.
Pro Templates (Prestige, Studio) — available on Pro and Enterprise plans.

If your subscription plan is downgraded (whether by cancellation, payment failure, or plan change), and your current website template belongs to a tier that your new plan does not have access to, your website template will be automatically reverted to the Modern template (a Starter-tier template). Your page content and images will be preserved, but the visual design and layout will change to match the new template.

After changing templates, you may choose to rebuild your site content using the new template's content pack. This is an optional action that permanently deletes all existing pages and gallery images and replaces them with default content for the selected template. This action cannot be undone.

We recommend backing up or noting your content before switching between template tiers or rebuilding your site.

5. Acceptable Use

You agree not to:

Use the Platform for any unlawful purpose
Attempt to gain unauthorised access to other accounts or systems
Interfere with or disrupt the Platform's services
Upload malicious code or content
Use the Platform to send spam or unsolicited communications
Resell or redistribute the Platform without authorisation
Scrape, crawl, or extract data from the Platform
Use automated tools to make excessive requests to the Platform

We enforce reasonable usage limits to ensure fair access for all users. Accounts that exceed these limits may be temporarily restricted. Usage limits vary by plan and are described on our pricing page.

6. Property Websites and Custom Domains

The Platform allows you to create a public website for your property, optionally using a custom domain name. You are solely responsible for all content published on your property website, including text, images, and descriptions. Content must not be unlawful, misleading, or infringe on any third party's intellectual property. We reserve the right to remove content that violates these terms.

7. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy.

7.1 Data Controller Responsibilities

As a property manager, you are the data controller for guest data processed through your account. You must:

Ensure your collection and use of guest data complies with applicable data protection laws including GDPR
Have a lawful basis for collecting guest personal data (e.g. contract performance, legitimate interest)
Provide guests with appropriate privacy notices before collecting their data
Respond to data subject access requests from your guests

7.2 TIOO as Data Processor

TIOO acts as a data processor on your behalf. A Data Processing Agreement (DPA) is available to all customers and forms part of these terms. The DPA sets out our obligations regarding data security, sub-processor management, breach notification, and data deletion.

7.3 Guest ID Documents

If you enable ID verification for guest check-in, you are responsible for informing guests about the collection, purpose, and retention of their ID documents. TIOO automatically deletes guest ID documents after the retention period configured in your account settings (maximum 90 days).

8. Intellectual Property

The Platform, including its design, features, and content, is the intellectual property of TIOO. You may not copy, modify, distribute, or reverse-engineer any part of the Platform.

Content you create on the Platform (property descriptions, images, website pages) remains your property. You grant TIOO a limited licence to host and display this content as part of the service.

Stock photo attribution: When you use stock photos from Unsplash or Pexels through the Website Builder, attribution credits are automatically displayed on your published website. You must not remove, obscure, or alter these attribution credits. Maintaining accurate attribution is your responsibility as the content publisher.

9. Third-Party Integrations

The Platform integrates with third-party services for payments, smart locks, email delivery, event data, and communications. Your use of these services is subject to their respective terms. TIOO is not responsible for the availability or performance of third-party services.

The Smart Pricing feature uses event data from the Ticketmaster Discovery API. Event data is provided by Ticketmaster and is subject to Ticketmaster's Terms of Use. This feature is provided free of charge to all TIOO users.

The Website Builder includes a stock photo search feature powered by Unsplash and Pexels. Photos sourced from these services are subject to the Unsplash Licence and Pexels Licence respectively. Attribution is automatically applied when stock photos are used. You are responsible for ensuring that stock photos are used in accordance with these licence terms.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability. We will provide reasonable notice for planned maintenance.

11. Limitation of Liability

To the maximum extent permitted by law, TIOO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold TIOO harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your violation of these terms, or your violation of any third party's rights.

13. Account Termination

We may suspend or terminate your account if you violate these terms. Upon termination, you may request a data export within 30 days. After 30 days, your data will be permanently deleted.

14. Force Majeure

TIOO shall not be liable for any failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, or pandemics.

15. Changes to Terms

We may update these terms from time to time. We will notify you of material changes at least 30 days in advance. Continued use of the Platform after changes take effect constitutes acceptance.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and TIOO regarding the use of the Platform.

18. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

For questions about these terms, contact us at [email protected] or [email protected].