Guest Portal
A beautiful, white-labelled experience for every guest. From online check-in to local area guides, your guests get everything they need in one place.
Your Brand, Their Experience
The guest portal is where your guests interact with your property before, during, and after their stay. It's fully branded with your logo, colours, and content — guests never see the TIOO brand.
Guests access the portal via a secure, token-based link sent by email, WhatsApp, or SMS. No app to download, no account to create. They simply tap the link and see a beautifully designed page with everything about their stay.
- ✓ Branded with your logo and colours
- ✓ Secure token-based access — no login required
- ✓ Mobile-first, responsive design
- ✓ Works on any device, any browser
- ✓ Time-based access validation
Configurable Check-In Flow
Every property is different. Toggle each check-in step on or off to create exactly the experience you want for your guests.
ID Upload
Guest uploads a photo of their ID. Stored securely, auto-deleted after 90 days.
Arrival Time
Capture estimated arrival for better planning and staffing.
Car Details
Collect registration for parking management. Optional toggle.
Terms
Present house rules with required acceptance checkbox.
House Rules
Set check-in and check-out times, quiet hours, late check-in fees, and any custom rules specific to your property. Rules are displayed prominently in the guest portal and during check-in.
Guests must acknowledge these before completing their check-in, giving you a clear record of acceptance.
Guest FAQ System
Create categorised frequently asked questions that guests can browse in their portal. Cover common topics like WiFi passwords, parking, checkout procedures, and local recommendations.
Reduce repetitive guest queries by 80% with a comprehensive, well-organised FAQ section.
🏙 Local Area Guide
Help your guests discover the best of your area. Add restaurants, landmarks, shops, transport options, and entertainment venues with descriptions, addresses, and Google Maps directions. Guests can browse by category and get turn-by-turn directions to any point of interest — no app needed.
Give guests a five-star digital experience
From check-in to local tips, everything your guests need in a beautiful, branded portal.