Guest Communication
Email, WhatsApp, and SMS — all in one threaded inbox. Every message linked to bookings, every conversation in context.
Three Channels, One Inbox
Guests reach out on the channel that suits them. You respond from one place. TIOO unifies email, WhatsApp, and SMS into a single, searchable inbox with conversation threading.
Email Inbox
Dedicated business email address with inbound processing. Messages are automatically categorised, threaded by booking reference, and linked to guest records. Reply directly from the dashboard and track delivery status.
WhatsApp Business
Connect your WhatsApp Business API account to send check-in instructions, booking confirmations, and reminders via the world's most popular messaging platform. Optional add-on for Growth and Pro plans.
SMS Messaging
Reliable SMS delivery with customisable sender ID. Perfect for time-sensitive messages like check-in reminders and access codes. Automatic fallback when WhatsApp isn't available.
Threaded Conversations
Messages are grouped by booking reference into conversation threads. See the entire history of guest communication in chronological order, including your replies.
- ✓ Automatic threading by booking reference
- ✓ Chat-style conversation view with timestamps
- ✓ Inline reply with email delivery tracking
- ✓ Filter by status: unread, read, replied, archived
- ✓ Full-text search across all messages
- ✓ Bulk actions: mark read, archive, trash
- ✓ Message translation for international guests
Smart Message Templates
Save time with reusable message templates for common guest communications. Templates automatically pull in guest and booking details so every message feels personal.
TIOO includes ready-made templates for the most common guest communications — check-in instructions, booking confirmation, review request, and checkout reminder — which you can customise to match your voice. Create as many additional templates as you need for your specific property workflow.
Automated Notifications
Set up automated check-in reminders 24 hours before arrival, booking confirmations when a reservation is received, and checkout reminders on departure day. Choose whether to send via email, WhatsApp, or SMS for each notification type.
Check-In Instructions
Hi {guest_name}, your check-in for {room_name} is ready! Access code: {pin_code}. Check-in from {checkin_time}.
Booking Confirmation
Thank you, {guest_name}! Your booking {booking_ref} is confirmed for {checkin_date} to {checkout_date}.
Review Request
Hi {guest_name}, we hope you enjoyed your stay. We'd love to hear your feedback!
Checkout Reminder
Hi {guest_name}, checkout is at {checkout_time} today. Thank you for staying with us!
SMS Command System
Guests can interact with your property using simple SMS commands. No app download required.
CHECK
Guest checks their booking status and access code.
GUIDE
Receive the property check-in guide with directions.
STATUS
Get a summary of their current reservation details.
HELP
See all available commands and how to use them.
Every guest conversation in one place
Stop switching between email, WhatsApp, and SMS. Unify your guest communication today.